Returns policy

RETURNS

You acknowledge that the Products are print on demand and so are made specifically for each Order. Once an Order is placed, it cannot be changed or cancelled unless otherwise communicated by us to you through our contact page for the specific Order.

You acknowledge that the Products, when printed, may vary from the User Content as displayed on-screen, such as due to how computers display colours. Such deviation between on-screen User Content and physical Products that are not due to printing errors shall not be deemed a defect.

If there are defects discovered, such as damage to the delivered Products, errors in the number or quantity of the delivered Products or lack of quality of the delivered Product not caused by lack of quality of the User Content, you should provide us with photographic or other documentary evidence of the existence of a defective Product. If we have not received from you a complaint in writing within 30 days after receipt, we shall have no liability for any defect.

If we agree, or you can substantiate, that there is a defect and that it is not due to the carrier, force majeure or other circumstances outside our control, then we will, at our option, either provide you with a reprint of the order to the extent required to remedy the defect or offer you with a refund for the defective Products.

If you access the Services for your personal use through Buy for Yourself function in our website, then we will provide you with a reprint or a refund in accordance with the relevant consumer laws applicable to your country of residence. Our print on demand partner will not redeliver or refund the purchase price if the defect or dissatisfaction is related to the User Content, which you have the sole responsibility for. 

The remedies provided for above are your sole remedies for any defective Product, and exclude, to the fullest extent permitted by law, any other remedy available to you (including the End Customer) by law.

Important Considerations

Please note that orders can only be canceled before they enter the printing phase. This includes orders with the following statuses: "Digitizing," "Uploading," or "Passed." Canceling the order in these statuses will grant you a full refund.

Please note, that once the order reaches the "In Production" status, we can still cancel the order with our partner, but you will only receive a refund for the shipping cost.